Frequently Asked Questions

In-store collection is available Monday to Friday* from 10:00 AM to 4:00 PM. Please book an appointment before visiting so we can prepare your order in advance. Appointments are also required if you’d like to browse or test products before purchasing. We follow all UK health and safety rules and regulations to ensure a safe visit.(*exclude Bank holidays/weekends)

Track & Trace Once your order is shipped, you’ll receive a tracking number via email. Use it on our website login account page or the courier’s site to monitor your item’s progress.

Delivery Times Although we try our best to make sure all of our UK orders arrive next day, *Orders placed before 3 PM ship the same day: Next Day Delivery (0-1 day) if chosen, or Standard Delivery (2-3 days). Pre-orders depend on the estimated dispatch time.

Delivery rates vary by location. For UK Mainland, standard shipping fees apply, while Scottish Highlands, Northern Ireland, offshore islands, and other remote areas may incur additional charges. Please refer to our Delivery Summary on the website for a detailed breakdown of costs specific to your area. UK Mainland* Delivery Summary (Scottish Highlands and remote areas charged extra)*

no batteries are not included with this flash. You will need to purchase 4x AA batteries to use the flash.

Visico work on their own internal triggering system so cannot work with godox transmitters.

Yes the AD200 Pro comes with a large range of optional accessories including spare batteries.

Yes, you can do lots of newborn photography in your home. One of the benefits is you will already have lots of gifts and outfits from family and friends so will have an unlimited amount of props to use!

How do I amend my Order?

How can I check the status of my order? Once you have logged into 'My Account' you will be greeted with your most recent orders. Each of your orders will show the current status...............

Lencarta is all about convenience, flexibility and peace of mind and accordingly we are able to accept a variety of payment methods. You may...

If I place an order for an pre-order item, when do you take the payment?...

Yes! Loyalty Points can be used in conjunction with other discounts and promotional codes, giving you even more savings.

No. Only one Coupon Code can be applied per order, and codes cannot be used alongside any other discounts, deals, or promotional offers.

Yes. Points are valid for 12 months from the date they are earned.You’ll receive a reminder before your points expire, so you have plenty of time to use them.

Log into your Lencarta account and go to the Loyalty Rewards section.There, you can view your current points balance and your full transaction history.